BGE Billing Glitch Affects 14,000 Customers

Spokesman says affected customers have been identified and the problem is being corrected.

A glitch in a new billing system used by BGE has resulted in some customers being double billed for some electricity supply charges.

Aaron Koos, a spokesman for the company, said the issue affects about 14,000 or about 1 percent of its 1.2 million customers in central Maryland who buy their electricity from suppliers other than BGE.

"We've identified the issue and the affected customers," Koos said.

BGE serves electricity customers in Baltimore City, Anne Arundel, Baltimore, Carroll, Harford, Howard, Montgomery and Prince George's counties.

The company explained the issue after a customer, who asked to remain anonymous, contacted Patch Wednesday about the over-charges.

BGE is in the midst of upgrading its billing system for the first time in more than 20 years. The change over has resulted in "some challenges," according to Rob Gould, another BGE spokesman.

In this case, a difference of one day between the billing date and the meter reading date resulted in some customers being overcharged in March. The error could result in hundreds of dollars in over-charges depending on an individual customer's usage, Koos said.

He said customers who believe they have been affected have several options.

Customers who have already paid their bills will receive a credit on their bill for next month.

Customers who believe they have been over-charged but have not paid their bill can either pay the bill and receive a credit or call BGE at 800-685-0123 to get their correct bill total.

Koos said the company is also working with customers to waive late charges and set up payment plans for anyone with difficulty paying their bills as a result of the billing system change over.

Kevin March 26, 2012 at 10:58 AM
You can't leave the grid but you can switch to a supplier that is not affiliated with BGE in any way. Try cbenergygroup.com which is a locally owned and operated supplier with the lowest price in the market.
Needaname March 26, 2012 at 01:47 PM
Who is going to read the meter ? BGE
Needaname March 26, 2012 at 01:48 PM
Who reads the meter ?
Maggie Mae McGrath March 26, 2012 at 04:41 PM
Just so you know constellation is BGE.
Maggie Mae McGrath March 26, 2012 at 04:43 PM
BGE still reads the meter so it doesn't matter what gas or electric supplier you use.


More »
Got a question? Something on your mind? Talk to your community, directly.
Note Article
Just a short thought to get the word out quickly about anything in your neighborhood.
Share something with your neighbors.What's on your mind?What's on your mind?Make an announcement, speak your mind, or sell somethingPost something
See more »